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| Orders are usually dispatched within same
day if received before 1:00 PM UTC (Coordinated Universal
Time), except Sundays. Orders received after 1PM UTC are
shipped next day. Any delay in delivery will be notified
to you by email. Orders are sent by DHL, and are delivered
within 3-6 days. Any
delay in shipping will be notified to you by e-mail. We
cannot anticipate delays due to custom clearance. Such
delays will only be notified if shipment is delayed for
over one week. |
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| You can cancel your order for a full refund
before the goods are dispatched by emailing us at info@FaceFriend.com
and quoting your order number with the subject "order
cancellation". |
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| If you are unsatisfied with the soap, you
can claim instant refund just by filling in a survey,
helping us to understand why the soap did not worked for
you. Claim a refund.
All international returns from customs are subject to
shipping and handling charges. It is the responsibility
of the purchaser to be aware of customs prohibitions. |
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| You can contact us to query any order by
email on info@FaceFriend.com. |
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- We are committed to protecting your privacy and
will not pass your details on to third parties (unless
in co-operation with Law Enforcement).
- We will not contact you by email without your consent.
- We do not store any credit card information, because
all the payments are processed securely through CCNOW,
our authorized on-line retailers
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The contents of this web site are protected
by copyright. Its contents may be viewed or downloaded
for private purposes but may not be used for commercial
purposes in any media without our permission.
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All our emails are virus checked using
regularly updated software but it is your responsibility
to check all downloaded material from this or any other
site.
We make no claims or offer guarantees for any web site
linked to FaceFriend.com. |
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